A pain point is a specific problem that gets in the way of efficient business operation. Like any problem, logistics and operational pain points are very diverse and, most of the time, specific to a particular industry. Not all companies are aware of the cause of the pain point they are experiencing. Fero effectively helps companies realize problems that can be automated and, as a result, help streamline the entire operation.
Identify Pain Points
Process Mining
Many organizations have substantive gaps in Actual Processes vs Perceived Processes. Process mining is a technique that helps to discover, monitor and improve operational processes by extracting available knowledge/event data from the event logs of a system.
The main goal of process mining is to turn event data into insights and actions. Thus enabling organizations to decide whether they need automation or not.
It is inevitable for any organization and a department to know what is the current task in any process and whether all the moving parts for that task are known. Task capture is a complementary technology to process mining. It enables discovery, understanding, and analysis of the performed tasks. In other words, the task capture process records workflows to initiate process improvement.
Task capture
RPA Modules Identification
Once real process, related tasks, pain points, and scope of impact via automation are derived, Fero’s 28 modules assists organizations to realize their envisioned Automation Strategy. This process maps out solutions to address the pain points and streamline the business operation across various departments and various implemented technologies.
Post identification, it is the time to put Artificial Intelligence and Machine learning technologies to make our life simpler. In the implementation phase, the organization is provided with the commercial value for automation, data security and compliance plans, risk assessment and risk mitigation actions, training plan, Go-live and maintenance of the implemented automation modules.
