Customer Service Coordinator (TiA)

NLP based dynamic query handling dialogue flows

Continuous customer engagement is necessary for loyal, longstanding relationships. TiA is your Digital Customer Service representative who manages and maintains a good influence on your customers by providing an engaging experience and using continuous learning capabilities.

TiA acts as a Customer Service Coordinator and automates all micro-tasks required to achieve a higher customer retention rate through Natural language processing, recommender system, and User behavior analysis. It provides customers with quick, on-demand, and clear information, assisting them with their queries, and as a result, leads to better customer satisfaction.

customer services coordinator tia

Key Features

  • Multilingual
  • Incremental learning capabilities
  • Dynamic dialog management
  • Asynchronous information dispatching
  • Dynamic quick reply suggestion for guided conversations

Key Benefits

  • Increased customer retention
  • Increase customer satisfaction.
  • Automation of redundant & repetitive tasks results in cost-saving
  • Provides on-demand, controlled, and end-to-end visibility to customers
  • Quick query/concerns resolution

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