Customer Management
Extract, feed and manage data via CRMs through bots
Customer Satisfaction is the key to a successful business. Fero’s customer management module provides a platform for the customers to automate the logistics requirements of the customers to move the consignments at the best prices in the market considering the appropriate parameters required in any logistics domain. Fero empowers the customers to create a logistics ecosystem with centralized data and effective working space to streamline the operations and bring more transparency to the process.
Search customers, orders⌘KFMCG distributor
CUS00142 · Dubai · customer since 2023
Open orders
3
In transit
2
Delivered
5
Invoices due
2
| Order | Route | Rate | Status | Latest |
|---|---|---|---|---|
| ORD000508 | Jebel Ali → MussafahCurtain side | 1,290 | In transit | ETA 14:20 |
| ORD000507 | DIC → Sharjah3-ton box | 580 | At pickup | Loading · 11:05 |
| ORD000506 | Jebel Ali → Abu Dhabi40ft flatbed | 1,510 | In transit | ETA 16:40 |
| ORD000505 | Al Quoz → KEZADReefer 20ft | 1,260 | Delivered | POD · 29 Sep |
| ORD000504 | Sharjah → Jebel AliCurtain side | 875 | Delivered | POD · 29 Sep |
| ORD000503 | Jebel Ali → DICCurtain side | 720 | Delivered | POD · 28 Sep |
| ORD000502 | Mussafah → Jebel Ali40ft flatbed | 1,240 | Delivered | POD · 27 Sep |
| ORD000501 | KEZAD → Al QuozReefer 20ft | 1,180 | Delivered | POD · 26 Sep |
Key features
What Customer Management gives your team.
Jebel Ali → KEZAD · Curtain side
- V-0231AED 1,240
- V-0154AED 1,300
- V-0198AED 1,355
Competitive market rates
Customers see rates from the market for their move and can book the best one.
- ORD000509BookedJebel Ali → KEZAD
- ORD000507At pickupDIC → Sharjah
- ORD000508In transitJebel Ali → Mussafah
- ORD000505DeliveredAl Quoz → KEZAD
Order management
Every order a customer places is listed with its current stage, from booking to delivery.
ORD000508
- Picked up · Jebel Ali09:40
- On E11 · past Ghantoot12:55
- Arriving · MussafahETA 14:20
Track and Trace
Customers can follow each consignment's milestones without calling your team.
CUS00142 · FMCG distributor
Orders7Invoices2 dueDocuments14Contracts2Single window control
A customer's orders, invoices, documents and contracts are kept together in one workspace.
Text
Where is ORD000508?
Voice
0:07“Need a curtain side, Jebel Ali to KEZAD, tomorrow 8 am.”Fero replies
Booked ORD000509 at AED 1,240. Pickup Jebel Ali tomorrow 08:00.
Communication over text and voice
Customers can ask for a status or place a request by text or voice message, and get an answer from the same data.
Key benefits
Why teams switch it on.
Higher customer satisfaction
Customers get rates, bookings and status updates without waiting on a call back.
Transparency in operations
Customers see the same orders and milestones your team sees.
Reduction in operational costs
Routine questions and bookings are handled automatically, leaving fewer manual touches.
Smoothness communication with stakeholders
Conversations happen on channels customers already use, tied to the right order.
Also in contract
Agreed rates, terms and customer records stop living in documents and start driving the workflow that follows.
Bring us one lane. We will show you the difference on your own numbers.
A week of your orders, rates or invoices, run through Fero with your contracts and your carriers.